Peak Support
Peak Support is a business process outsourcing company that provides outsourced customer support, back-office, and other operational services for high-growth companies, primarily in the technology and ecommerce sectors. It offers services such as email, chat, and phone support, as well as content moderation and data entry, using distributed teams in the Philippines and other locations. The company generates revenue through long-term service contracts and dedicated team engagements with its clients.
- Customer Support & Help Desk
- Contact Center Software
- Revenue
- $20.0M
- Employees
- 500
- Founded
- 2015
- Headquarters
- Taguig, Philippines
What 10 Arbolus experts think of Peak Support
NPS scores are skewed positively, with 70% scoring 8 or above. Renewal intent is strong among high spenders (>$100K), all indicating willingness to renew, while mid-tier customers are more uncertain. Stickiness is high, with over half of respondents reporting usage beyond one year; however, uncertainty in the pilot stage is notable. The main themes from the data are sustained satisfaction among large enterprise customers and variable commitment among lower spenders.Overall Customer Sentiment: Positive
Who reviewed Peak Support
- C-Suite 70% (7)
- Director 20% (2)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 5
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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