Arbolus Intelligence

NICE

nice.com · Israel

NICE Ltd. is a global enterprise software company that provides cloud-based platforms for customer experience, contact centers, financial crime and compliance, and public safety organizations. It offers analytics, workforce engagement, AI-driven automation, and recording solutions that help enterprises and government agencies manage interactions, improve service, and meet regulatory requirements. The company generates revenue through software licenses, SaaS subscriptions, and related professional services and support.

  • Contact Center Software
  • Customer Support & Help Desk
  • Security Operations (SIEM/SOAR)
Listed in
Revenue
$2.5B
Employees
8,000
Founded
1986
Headquarters
Israel

What 89 Arbolus experts think of NICE

Most NPS scores are in the 7-10 range, indicating high overall satisfaction, with the majority of high spenders planning to renew. Stickiness is strong, with over 90% reporting more than one year of implementation. Key feedback themes include robust functionality, reliability, and compliance as strengths, versus cost structure and admin complexity as main drawbacks. There is some tension from users in early-stage pilots or organizations with lower spend.Overall Customer Sentiment: Positive

Who reviewed NICE

Total customers 89 82 current · 7 former
Reviews growth +56 in six months
Seniority of respondents
  • C-Suite 65% (58)
  • Director 28% (25)
  • Manager 7% (6)
Executive C-Suite NPS 10 Will renew Submitted Mar 2026
Product Leader C-Suite NPS 8 Submitted Aug 2026
Generalist Partner C-Suite NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 86 customers.

Everything 89 customers told us about NICE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

34 Net Promoter Score, from 89 scored reviews
  • Promoters 42
  • Passives 36
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 34 across 9 companies.

Praised

  • Reliability and Compliance
  • Clear Value in Key Workflows
  • Comprehensive Workforce Optimization
  • Unified User Experience

Criticised

  • Overlapping Modules and Commercial Terms
  • AI Disruption in Core Features
  • Competing Alternatives
  • Need for Rationalization

What customers say

Reliability and Compliance
“I recommend NICE to peers managing mission-critical contact centers due to its proven reliability and robust compliance features.”
Clear Value in Key Workflows
“I find that NICE adds clear value in contact center routing, analytics, and workforce engagement, and this drives our ongoing investment.”
Comprehensive Workforce Optimization
“We benefit from NICE's advanced workforce management and quality assurance, especially automated evaluation of customer interactions.”

Renewal intent

Plan to renew 60%
  • Will renew 31
  • Undecided 16
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 58% 36 answers
  • Director 55% 11 answers
  • Manager 100% 2 answers
  • Not specified 67% 3 answers
  • 8.7/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 7.4/10 Average score from customers not renewing

Top alternatives

Most weighed by NICE customers

Report

Customer Report - Oct 2026 Oct 2026 89 + 6

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