NICE Systems (UK) Ltd
NICE Systems (UK) Ltd is the UK subsidiary of NICE Ltd, a global provider of cloud-based customer experience, contact center, and financial crime and compliance software for enterprises and public sector organizations. The company offers platforms for omnichannel customer engagement, workforce optimization, analytics, and AI-driven automation, as well as solutions for fraud prevention, trade surveillance, and regulatory compliance. It generates revenue through software licenses, SaaS subscriptions, and related professional and support services sold to large and mid-market organizations across industries.
- Contact Center Software
- Customer Support & Help Desk
- Fraud Detection & Prevention
- Revenue
- $650.0M
- Employees
- 2,000
- Founded
- 1993
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of NICE Systems (UK) Ltd
NPS scores are predominantly positive, with 46% of the pool rating NICE at 9 or above, and another 38% rating it at 7 or 8. Renewal intent is overall strong among high spenders, with all but two expressing willingness to renew, and only 2 indicating plans to discontinue. Stickiness is demonstrated by 85% of respondents reporting usage for more than one year, indicating mature integrations and satisfaction. Common themes include reliable long-term integration and solid satisfaction for core enterprise deployments.Overall Customer Sentiment: Positive
Who reviewed NICE Systems (UK) Ltd
- C-Suite 71% (10)
- Director 29% (4)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 71% 7 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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