Moneypenny
Moneypenny provides outsourced receptionist, switchboard, live chat, and customer communication services for businesses, handling inbound calls, messages, and digital inquiries on behalf of clients to improve responsiveness and customer service. It serves companies of all sizes across sectors, particularly in the UK and US, via subscription-based and usage-based service contracts. The company combines trained receptionists with proprietary technology to route, answer, and manage communications under each client’s brand.
- Customer Support & Help Desk
- Contact Center Software
- Communications & Meetings
- Revenue
- $90.0M
- Employees
- 1,300
- Founded
- 2000
- Headquarters
- Wrexham, United Kingdom
What 19 Arbolus experts think of Moneypenny
NPS scores skew strongly positive, with the majority of respondents rating Moneypenny 8 or above, reflecting high satisfaction among both users and influencers. Renewal intent is positive in operational and finance roles, but several respondents remain unsure, and a minority express churn risk. Most customers are in the 'MoreThan1Year' implementation stage, indicating stickiness, though some pilot or recent implementations exist. Positive sentiment is anchored by reliable, professional service and the ability to extend internal capacity, while concerns relate to ongoing cost and potential loss of service quality.Overall Customer Sentiment: Positive
Who reviewed Moneypenny
- C-Suite 72% (14)
- Director 22% (4)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Moneypenny.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 19 scored reviews- Promoters 7
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jun 8
- Jul 8
- Apr 7
- May 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 63 across 2 companies.
Praised
- Hybrid AI + Human Service
- Advanced AI Integration
- Reporting and Analytics
- Reliable, Professional Customer Experience
Criticised
- Reduced Direct Control
- Cost Justification
- Dependency on Configuration
- Service Quality Risks
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 45% 11 answers
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Moneypenny customersReport
More in Consulting & Professional Services and Workplace & Productivity
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For people who use Moneypenny
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