MCI Global
MCI Global is a business process outsourcing and customer experience services provider that delivers contact center, customer care, and back-office support solutions for enterprises and government clients. The company operates multi-channel customer engagement programs, including phone, email, chat, and digital support, typically on a contract basis. It generates revenue through long-term service agreements and outsourced program management fees.
- Customer Support & Help Desk
- Contact Center Software
- Cybersecurity Services
- Revenue
- $150.0M
- Employees
- 5,000
- Founded
- 2015
- Headquarters
- Miles City, United States of America
What 16 Arbolus experts think of MCI Global
NPS scores are highly positive: 33% gave a 10, 33% a 9, and all others except one scored between 5 and 8. Renewal intent is high among major spenders, with only one influencer at pilot stage being unsure. 83% of customers are post-implementation (>1 year), indicating strong stickiness. Themes include loyalty among high-spend clients and moderate risk in pilot and low-spend segments.Positive
Who reviewed MCI Global
- C-Suite 69% (11)
- Director 25% (4)
- Manager 6% (1)
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Sentiment
50 Net Promoter Score, from 16 scored reviews- Promoters 9
- Passives 6
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 40% 5 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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