Lumin Digital
Lumin Digital provides a cloud-native digital banking platform for credit unions and community banks, offering online and mobile banking, account management, payments, and personalized financial tools delivered as a SaaS solution. The company serves financial institutions looking to modernize their consumer digital experience and deepen member engagement. It generates revenue through subscription and usage-based licensing and implementation services for its platform.
- IT Consulting & Implementation
- Cloud Infrastructure & Hosting
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2016
- Headquarters
- San Ramon, United States of America
What 6 Arbolus experts think of Lumin Digital
NPS across the panel ranges from 6 to 9, with a balanced distribution (two scores at 6, two at 7/8, two at 9). Renewal intent is mixed: one-third clearly intend to renew, one-third are not sure, and one is unlikely to renew, suggesting varied levels of customer satisfaction during early deployment. Stickiness analysis reveals most accounts are either in pilot stage or have less than one year of implementation, with no accounts reported in mature stages. The combination of moderate to strong NPS and mixed renewal intentions highlights a cautious but generally favorable customer sentiment.Overall Customer Sentiment: Neutral
Who reviewed Lumin Digital
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
+1 over 3 months- Sep 7
- Dec 7
- Apr 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 14 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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