Alkami Technology
Alkami Technology provides a cloud-based digital banking platform that enables banks and credit unions to deliver online and mobile banking experiences for retail and business customers, including account management, payments, and financial wellness tools. The company generates revenue primarily through subscription-based software licensing, implementation, and related services to financial institutions in the United States.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $240.0M
- Employees
- 950
- Founded
- 2009
- Headquarters
- Plano, United States of America
What 14 Arbolus experts think of Alkami Technology
NPS scores cluster at the top end, with 46% of experts assigning NPS of 9 or higher and the majority of others at 7–8. Renewal intent is very strong, with most customers indicating intent to continue, especially among high spenders and core banking leaders. Stickiness is demonstrated by the prevalence of multi-year deployments, reinforced by integration complexity and high switching costs. Experts cite robust digital banking features, strong support and seamless integrations as key value drivers, while the main negatives relate to cost and the pace of innovation for large institutions. Positive
Who reviewed Alkami Technology
- C-Suite 83% (12)
- Director 8% (1)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Alkami Technology.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 28 across 5 companies.
Praised
- Faster Digital Onboarding and Account Opening
- Elevated Member Experience through Analytics
- Expansion of Fintech and Ancillary Integrations
- Platform Security, Scale, and Vendor Stability
Criticised
- Customization Limitations Compared to Competitors
- Vendor Lock-In and Scale Risk
- Product Roadmap and Innovation Pace for Larger FIs
- Competitive Pressure from Legacy Vendors
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 8 answers
- 100% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
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