Amazon Business
Amazon Business is a B2B e-commerce marketplace and procurement platform that enables organizations to purchase business supplies, equipment, and services from Amazon and third-party sellers with business-specific pricing and controls. It serves companies, public sector entities, and institutions by offering multi-user accounts, approval workflows, analytics, and integrations with procurement and ERP systems. Revenue is generated primarily through product sales, marketplace commissions, and related business services.
- Procurement & Sourcing
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $35.0B
- Employees
- 5,000
- Founded
- 2015
- Headquarters
- Seattle, United States of America
What 10 Arbolus experts think of Amazon Business
NPS scores reveal a positive overall sentiment, with 33% Promoters (NPS 9–10), most other scores at 6–8 indicating general satisfaction. Renewals show a split: half confirmed, one declined, and one uncertain, primarily among high spenders. Stickiness is strongest for customers with >1 year implementation, correlating with higher NPS. Key quantitative themes are value for spend, ease of scaling, and platform stability.Positive
Who reviewed Amazon Business
- C-Suite 67% (7)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Amazon Business customers
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