Apartments.com
Apartments.com is an online real estate marketplace that provides listings for apartments, houses, condos, and townhomes for rent across the United States, helping renters search, compare, and contact property managers or owners. The company generates revenue primarily through advertising and subscription listing services sold to property management companies, landlords, and real estate professionals.
- Marketplace & Booking Platforms
- Digital & Marketing Agency Services
- Revenue
- $250.0M
- Employees
- 600
- Founded
- 1992
- Headquarters
- Chicago Loop, United States of America
What 15 Arbolus experts think of Apartments.com
The NPS distribution is weighted toward promoters and passives, with the highest NPS at 10 and a lower bound of 4. Renewal intent is positive among the high spend bracket, but more tentative among lower spenders or newer users. Most customers are in the later stages of adoption (MoreThan1Year), reflecting overall stickiness, though a minority are in pilot or early stages. Expert feedback emphasizes efficiency, data transparency, and coverage as strengths, with the main concerns around cost, integration, and customization limitations.Overall Customer Sentiment: Positive
Who reviewed Apartments.com
- C-Suite 64% (10)
- Director 14% (2)
- Manager 21% (3)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Apartments.com.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 15 scored reviews- Promoters 3
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jan 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Praised
- Seamless Integrations Across the Stack
- Expand Predictive Analytics and AI
- Deeper Workflow Customization
- Robust Market Presence and Coverage
Criticised
- Price and Value Balance
- AI-Driven Market Disruption
- Competitive Feature Innovation
- Cost Sensitivity for Smaller Organizations
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 100% 2 answers
- 0% 1 answer
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Apartments.com customers
Report
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