authorize.net
Authorize.Net is a payment gateway service provider that enables merchants to accept credit card and electronic payments for online, in-store, and mobile transactions. It serves small to mid-sized businesses, independent software vendors, and ecommerce platforms by providing transaction processing, recurring billing, fraud management, and related payment services. The company generates revenue through transaction fees, gateway fees, and value-added payment services.
- Payment Processing
- Fraud Detection & Prevention
- Payment Orchestration & Acceptance
- Revenue
- $140.0M
- Employees
- 350
- Founded
- 1996
- Headquarters
- Irvington, United States of America
What 6 Arbolus experts think of authorize.net
NPS scores are consistently high, with 67% reporting scores of 8–10. Long-term adoption (>1 year) is indicated by 67% of respondents. Renewal intent is positive but mixed, as explicit renewal confirmation is limited to one Influencer; another key Influencer is uncertain. Expert Users show strong brand loyalty, while the big-ticket Influencer segment warrants closer monitoring on renewal. Overall Customer Sentiment: Positive
Who reviewed authorize.net
- C-Suite 100% (6)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Feb 8
- Mar 9
- Apr 9
- Jun 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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