Amazon.co.uk, Ltd.
Amazon.co.uk, Ltd. operates the UK arm of Amazon’s online retail and marketplace business, enabling consumers and businesses in the United Kingdom to purchase a wide range of physical and digital goods. It generates revenue through first‑party product sales, third‑party marketplace fees, subscriptions such as Amazon Prime, and ancillary services including advertising and logistics. The entity also supports fulfillment and customer service operations for Amazon’s UK customers and sellers.
- Revenue
- $33.0B
- Employees
- 25,000
- Founded
- 1998
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Amazon.co.uk, Ltd.
NPS scores are highly positive, with four respondents giving a score of 10 and only one user giving a low score of 2. The majority of high-spend and influencer respondents report strong renewal intent, while user roles without spend data express uncertainty. Stickiness is high among those with more than one year of implementation, except for one user expressing doubt. Key themes include long-term platform integration, satisfaction in value delivery, and dominant sentiment among influencers driving renewals.Overall Customer Sentiment: Positive
Who reviewed Amazon.co.uk, Ltd.
- C-Suite 86% (7)
- Director 14% (1)
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 0
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Sep 7
- Oct 8
- Jun 8
- Jul 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 100% 5 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 2/10 Average score from undecided customers
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