Arbolus Intelligence

SonicWall

sonicwall.com · Milpitas, United States of America

SonicWall is a cybersecurity company that provides network security, secure remote access, email security, and threat intelligence solutions for businesses, government agencies, and service providers. Its product portfolio includes next-generation firewalls, secure SD‑WAN, endpoint protection, and cloud-based security services sold through channel partners and direct enterprise sales. The company generates revenue through hardware and software licenses, subscription-based security services, and support and maintenance contracts.

  • Network & Cloud Security
  • Endpoint & Device Security
  • Cybersecurity Services
Listed in
Revenue
$500.0M
Employees
1,700
Founded
1991
Headquarters
Milpitas, United States of America

What 36 Arbolus experts think of SonicWall

NPS scores range from 2 to 10, with a substantial cluster of scores in the 7-9 band. Renewal intention varies: some high spenders confirm ongoing support, but several offboarding or undecided actors flag platform fit or integration as pain points. Stickiness is moderate to high for long-term users, but several users are in offboarding or pilot phases. Core themes include strong value for mid-sized deployments and ease of use, balanced by concerns about advanced integration, scalability to enterprise needs, and vendor roadmap alignment. Overall Customer Sentiment: Neutral-to-positive

Who reviewed SonicWall

Total customers 36 36 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 75% (27)
  • Director 17% (6)
  • Manager 8% (3)
Executive C-Suite NPS 7 Submitted Apr 2026
Engineering Leader C-Suite NPS 8 Will renew Submitted Mar 2026
Engineering Leader Director NPS 3 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 33 customers.

Everything 36 customers told us about SonicWall.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

5 Net Promoter Score, from 36 scored reviews
  • Promoters 10
  • Passives 18
  • Detractors 8

Cumulative NPS by month

+0 over 6 months
  • Mar 7
  • Apr 7
  • May 7
  • Aug 7
  • Sep 7
  • Oct 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 33 across 4 companies.

Praised

  • Long-Term Scalability Enhancements
  • AI-Driven Security Optimization
  • Deep Integration Improvements
  • Good Security and VPN Capabilities

Criticised

  • Ecosystem Evolution
  • Platform Alignment and Roadmap
  • Competitive Risk from Advanced Vendors
  • Broader Ecosystem Integration Limitations

What customers say

Good Security and VPN Capabilities
“SonicWall provides solid firewall, VPN, and threat protection capabilities delivering robust network security.”
Ease of Deployment and Centralized Management
“It stands out for ease of deployment and centralized management, making it suitable for distributed environments.”
Cost-Effectiveness for Mid-Sized Organizations
“SonicWall is cost-effective for companies looking for next-generation firewall features that balance security and budget.”

Renewal intent

Plan to renew 48%
  • Will renew 10
  • Undecided 6
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 56% 16 answers
  • Director 25% 4 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by SonicWall customers

Report

Customer Report - Oct 2026 Oct 2026 36 + 1

Other companies in both categories with a customer report.

See all 1,392 IT Infrastructure & Cloud companies →

For people who use SonicWall

Do you use SonicWall at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 36 customers of SonicWall have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.