Sophos
Sophos is a global cybersecurity company that provides endpoint, network, email, and cloud security solutions to businesses, governments, and managed service providers. It offers software, hardware appliances, and managed detection and response services that protect against malware, ransomware, phishing, and other cyber threats. Sophos generates revenue through subscriptions, licenses, and related support and managed security services sold via channel partners and direct sales.
- Endpoint & Device Security
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $800.0M
- Employees
- 4,200
- Founded
- 1985
- Headquarters
- Abingdon, United Kingdom
What 65 Arbolus experts think of Sophos
NPS scores are notably strong, with a majority of users giving 8–10, indicating broad customer satisfaction. Renewal intent is positive for most, especially among high spenders and technical influencers, while lower scores correlate with onboarding or offboarding stages. Stickiness is reflected in the long-term use of Sophos (more than one year for most users) and strong mention of operational reliability. Expert feedback converges on ease of administration and effective threat protection as clear positives, with isolated concerns about integration depth and cost add-ons. Overall Customer Sentiment: Positive
Who reviewed Sophos
- C-Suite 56% (36)
- Director 29% (19)
- Manager 16% (10)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about Sophos.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 65 scored reviews- Promoters 26
- Passives 31
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 38 across 12 companies.
Praised
- Unified Security Platform
- Competitive Pricing with Solid Coverage
- Automated Threat Response and Centralized Management
- Scalable Advanced Threat Protection
Criticised
- Cost of Add-On Features
- Complex Configurations
- Integration Limitations
- Resource Usage and Slowdowns
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 58% 31 answers
- 76% 17 answers
- 71% 7 answers
- 0% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Sophos customers
Report
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