Sparta Systems, a Honeywell Company
Sparta Systems, a Honeywell company, provides cloud and on-premise quality management software that helps life sciences and other regulated industries manage quality events, audits, regulatory compliance, and risk across the product lifecycle. Its flagship TrackWise and TrackWise Digital platforms are used by pharmaceutical, biotech, medical device, and related manufacturers to standardize and automate quality and compliance processes. The company generates revenue through software licensing, SaaS subscriptions, and related professional services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 1994
- Headquarters
- Hamilton Square, United States of America
What 27 Arbolus experts think of Sparta Systems, a Honeywell Company
NPS distribution ranges from 5 to 10, with a majority scoring 7–9, indicating moderate satisfaction. Renewal intent is mixed: while several longstanding customers report intent to renew, there is notable uncertainty and some intent to churn among both high and low spenders. Most customers are in long-term implementation (>1 year) stages, suggesting product stickiness, but offboarding among a few large clients signals some risk. Key themes include moderate satisfaction, high adoption, and significant renewal uncertainty among high spenders.Overall Customer Sentiment: Neutral
Who reviewed Sparta Systems, a Honeywell Company
- C-Suite 67% (18)
- Director 26% (7)
- Manager 7% (2)
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Sentiment
11 Net Promoter Score, from 27 scored reviews- Promoters 10
- Passives 10
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 43% 7 answers
- 50% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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