Amelia
Amelia is an enterprise conversational AI and automation platform provider that helps large organizations build and deploy digital agents for customer service, IT service desks, and back-office processes. Its software combines natural language understanding, dialog management, and workflow automation to handle complex interactions across voice and chat channels, typically sold to enterprises in sectors such as banking, insurance, telecom, and healthcare. The company generates revenue through software licensing, subscriptions, and professional services for implementation and optimization.
- Conversational AI & Chatbots
- Document & Vision AI
- IT Consulting & Implementation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Amelia
NPS scores are clustered at the high end with two users reporting 10 and others between 7-9, indicating strong promoter sentiment. Renewal intent is generally positive, especially among high-value accounts, though there is some uncertainty or churn risk in pilot/lower spend segments. Stickiness is reinforced by long-standing implementations (majority >1 year), while key expert feedback focuses on automation power, self-service value, and implementation challenges. Overall Customer Sentiment: Positive
Who reviewed Amelia
- C-Suite 44% (4)
- Director 33% (3)
- Manager 22% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Amelia.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
66 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Feb 8
- Apr 9
- May 9
- Jul 9
- Aug 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 33 across 4 companies.
Praised
- Improved Customization
- Deeper Reporting and Analytics
- Employee and Customer Interaction Automation
- Reduces Repetitive Workload for Support Teams
Criticised
- AI or Competing Solutions Outpacing Features
- Vendor Switching Due to AI Improvements
- Competitive Pressure on Cost and Support
- Customization Requires Additional Effort
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Amelia customers
Report
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