ConcertAI
ConcertAI is a healthcare technology company that provides real‑world data, AI analytics, and software solutions to life sciences companies, providers, and researchers to support oncology and specialty therapeutics research, clinical development, and outcomes measurement. It aggregates and curates clinical and genomic data from healthcare systems and other sources, then offers analytics platforms and services to optimize clinical trials, evidence generation, and commercial strategy. Revenue is generated through data licensing, SaaS analytics products, and research and consulting services for biopharma and healthcare organizations.
- MLOps & ML Platforms
- Electronic Health Records
- Clinical Trial & Research Software
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 2018
- Headquarters
- Boston, United States of America
What 5 Arbolus experts think of ConcertAI
Sentiment is mixed to positive among surveyed experts. 40% of respondents provided high NPS scores (9), while 20% showed a neutral NPS (7) and 20% a low NPS (5). High renewal intent aligns with high NPS scores and longer-tenured deployments (>1 year). Uncertainty about renewal is primarily seen in newer implementations, suggesting some onboarding or early stage friction. Stickiness is higher among those with extended use, and there is no negative NPS (Overall Customer Sentiment: Positive
Who reviewed ConcertAI
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Apr 5
- Dec 6
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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