Cohere
Cohere is an AI company that develops large language models and related platform services that enterprises can integrate into their products and workflows for search, summarization, content generation, and other natural language tasks. It offers API-based access, deployment options across cloud and private environments, and tooling for developers and businesses to build AI-powered applications. The company generates revenue through usage-based and enterprise licensing of its AI models and platform services.
- Generative AI Platforms
- MLOps & ML Platforms
- Document & Vision AI
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2019
- Headquarters
- Toronto, Canada
What 48 Arbolus experts think of Cohere
Among 47 respondents, the NPS distribution is approximately 34% promoters (16), 53% passives (25), and 13% detractors (6), for an estimated NPS of +21. Of 25 respondents with stated renewal intent, 13 (52%) said Yes, 3 (12%) No, and 9 (36%) were unsure; renewal data is missing for the remainder. Implementation status is mixed: responses include pilots, deployments under one year, deployments over one year, and isolated offboarding or unknown status. Qualitative feedback praises retrieval, enterprise controls, and production potential, while highlighting latency, pricing, integration effort, and competition from other model providers.Overall Customer Sentiment: Positive
Who reviewed Cohere
- C-Suite 58% (28)
- Director 31% (15)
- Manager 11% (5)
Employer names and spend open in the full report, along with the other 45 customers.
Everything 48 customers told us about Cohere.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 48 scored reviews- Promoters 17
- Passives 25
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 36 across 5 companies.
Praised
- Demonstrate retrieval uplift transparently
- Expand enterprise knowledge search
- Scale governed AI into production
- Flexible enterprise deployment
Criticised
- Open-model substitution
- Bundled alternatives close the enterprise gap
- Latency or service reliability deterioration
- Integration and adoption burden
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 53% 15 answers
- 50% 10 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Cohere customers
Report
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