PROS
PROS is a software company that provides AI-driven pricing, revenue management, and CPQ solutions that help airlines, manufacturers, distributors, and other enterprises optimize prices, manage offers, and sell more effectively across channels. Its cloud platform integrates with CRM and commerce systems to deliver real-time price guidance, configure-price-quote workflows, and personalized offers. PROS generates revenue through subscriptions and services for its SaaS products and related implementation and consulting.
- Configure-Price-Quote (CPQ)
- Business Intelligence & Dashboards
- Revenue Operations
- Revenue
- $280.0M
- Employees
- 1,900
- Founded
- 1985
- Headquarters
- Houston, United States of America
What 23 Arbolus experts think of PROS
NPS scores are strongly positive, with the majority of responses clustering between 7 and 10, highlighting high satisfaction, particularly among Influencers and large enterprise Users. Renewal intent is high (notably among high spenders), though a minority are uncertain, often linked to implementation complexity or evolving needs. Stickiness is demonstrated by the prevalence of 'More Than 1 Year' deployment and enterprise integrations. Positive themes include strong optimization, governance, and scalability; concerns center around complexity, user adoption, and cost. Overall Customer Sentiment: Positive
Who reviewed PROS
- C-Suite 65% (15)
- Director 26% (6)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about PROS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 8
- Passives 11
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Feb 7
- Apr 7
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Praised
- Unified B2C and B2B Platforms
- Increasing Strategic Role of Pricing Technology
- Fast Implementation in Complex Environments
- Unified Platform and Governance
Criticised
- Complexity Reducing Value to Smaller Organizations
- Switching Due to Faster, Easier Deployment
- Competitive AI-Driven Solutions
- User Adoption Barriers
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 63% 8 answers
- 50% 4 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by PROS customers
Report
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