Notion
Notion is a productivity software company that provides an all-in-one workspace for notes, documents, wikis, databases, and project management, used by individuals, teams, and enterprises to organize knowledge and collaborate. The company monetizes through a SaaS subscription model with tiered plans for personal, business, and enterprise customers.
- Knowledge Management & Collaboration
- Project & Work Management
- No-Code & Low-Code Platforms
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 625 Arbolus experts think of Notion
NPS scores are predominantly high (7–10) with the vast majority expressing strong satisfaction and renewal intent, typically describing Notion as the operational “source of truth.” Stickiness arises from core workflow integration and value delivered through centralization, though solo users sometimes churn due to overlap with AI tools or lack of rigid structure. Key feedback emphasizes platform flexibility, strong collaboration features, and adaptability, with negatives centered on performance at scale and occasional governance gaps.Overall Customer Sentiment: Positive
Who reviewed Notion
- C-Suite 70% (438)
- Director 17% (106)
- Manager 13% (81)
Employer names and spend open in the full report, along with the other 622 customers.
Everything 625 customers told us about Notion.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 621 scored reviews- Promoters 302
- Passives 244
- Detractors 75
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 24 reviews, accumulated up to each month. Category median 30 across 24 companies.
Praised
- Ease of Use and Flexibility
- Centralizing Operations
- Operational Transparency
- Integrated Project Management
Criticised
- Displacement by AI Assistants
- Switching for Custom Solutions
- Pricing Sensitivity and Overlap
- Governance and Structure Risks
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 68% 154 answers
- 72% 39 answers
- 74% 19 answers
- 71% 24 answers
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Notion customers
Report
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