Arbolus Intelligence

Listen Labs

listenlabs.ai · San Francisco, United States of America

Listen Labs is an AI technology company that develops tools to capture, transcribe, and analyze spoken interactions so organizations can extract insights from conversations at scale. Its platform uses speech recognition and natural language processing to structure and summarize audio content for use cases such as research, customer feedback, and internal knowledge sharing. The company monetizes through software subscriptions and usage-based access to its AI-powered conversation intelligence platform.

  • Document & Vision AI
  • Product Analytics & Feedback
Listed in
Revenue
$600.0K
Employees
10
Founded
2023
Headquarters
San Francisco, United States of America

What 8 Arbolus experts think of Listen Labs

NPS is notably high, with multiple scores of 9 and 10 from product and operations leaders and a cluster around 8 among marketing and user personas. Renewal intent is strong among high and mid spenders, particularly for those with over a year of usage. Stickiness is reflected in the shift from pilot to multi-year adoption, with pilots showing slightly less confidence in renewal decisions. Key expert feedback highlights efficiency gains, actionable insights, and global scalability as primary positives, tempered by observations about AI's lack of deep empathy and limits in language and customization.Overall Customer Sentiment: Positive

Who reviewed Listen Labs

Total customers 8 7 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 75% (6)
  • Director 25% (2)
Operations Leader C-Suite NPS 7 Undecided Submitted Sep 2026
Product Leader C-Suite NPS 9 Will renew Submitted Mar 2026
Data Leader C-Suite NPS 10 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Listen Labs.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

62 Net Promoter Score, from 8 scored reviews
  • Promoters 5
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Mar 9
  • Apr 9
  • May 9
  • Sep 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.

Praised

  • Rapid and Scalable Insight Generation
  • Flexible Pricing and Usability
  • Automated, Actionable User Research
  • Advanced Integration Capabilities

Criticised

  • Loss of Trust and Quality
  • Manual Deep-Dive Research Remains Needed
  • Next-Gen AI Competitors
  • AI Voice Limits and Language Support

What customers say

Rapid and Scalable Insight Generation
“I can run conversational research with global coverage much faster than traditional methods, getting high-quality insights in hours.”
Flexible Pricing and Usability
“We chose Listen Labs for the combination of cost efficiency, flexibility in user segmentation, and support for showcasing media in research.”
Automated, Actionable User Research
“It lets me run hundreds of AI-moderated interviews at once, with automatic transcripts, summaries, and themes, saving huge time on analysis.”

Renewal intent

Plan to renew 83%
  • Will renew 5
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 100% 2 answers
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by Listen Labs customers

Report

Customer Report - Oct 2026 Oct 2026 8 + 2

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