Dscout
dscout is a research technology company that provides a SaaS platform and services for remote qualitative and mixed-method user research. Its tools help product, design, and insights teams recruit participants, capture in-the-moment video and diary feedback, and analyze research data to inform product and customer experience decisions. The company generates revenue through subscriptions to its research platform and professional research services for enterprises and agencies.
- Product Analytics & Feedback
- Customer Support & Help Desk
- Knowledge Management & Collaboration
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 2011
- Headquarters
- Chicago Loop, United States of America
What 7 Arbolus experts think of Dscout
NPS scores are spread from 5 to 10, reflecting moderate to strong satisfaction. High renewal intent is reported by those with longer-term use (>1 year), especially among influencers, while users report friction with application processes. Most implementation stages are MoreThan1Year, suggesting established customer relationships, but there are segments with less tenure. Experts praise secure payouts and diary study design but highlight pain points around slow applications and low invite frequency.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Dscout
- C-Suite 33% (2)
- Director 17% (1)
- Manager 50% (4)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Dscout.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Apr 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Increasing Invite Frequency
- AI-Based Smart Profiling
- Streamlined Screening Process
- Well-Designed, High-Paying Diary Studies
Criticised
- Competitive Switching to Respondent
- AI-Driven Competitive Platforms
- Inertia Due to Low Invite Volume
- Low Selection and Invitation Rates
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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