Amadeus North America INC
Amadeus North America Inc. is the North American regional subsidiary of Amadeus IT Group, providing travel technology and distribution solutions for airlines, travel agencies, corporations, hotels, and other travel providers. The company offers reservation, inventory, ticketing, merchandising, and payment platforms that connect travel sellers with travel suppliers and enable end-to-end trip management. It generates revenue through software licensing, transaction-based fees, and related technology and consulting services to travel industry customers across the U.S. and Canada.
- Cloud Infrastructure & Hosting
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $1.8B
- Employees
- 4,500
- Founded
- 1991
- Headquarters
- Doral, United States of America
What 19 Arbolus experts think of Amadeus North America INC
NPS distribution is positive, with promoters (NPS 9-10) making up about 39% of responses and passives (NPS 7-8) another 33%. Detractors (NPS 0-6) make up the remaining 28%. Renewal intent is highest among high spenders and longer implementation stages, with all high-value clients indicating willingness to renew. Stickiness is strong, with over 83% of experts reporting more than one year since implementation and only 11% with less than one year. The main themes are enduring satisfaction in established accounts and some uncertainty among lower spend, newer clients.Overall Customer Sentiment: Positive
Who reviewed Amadeus North America INC
- C-Suite 68% (13)
- Director 26% (5)
- Manager 5% (1)
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Sentiment
26 Net Promoter Score, from 19 scored reviews- Promoters 10
- Passives 4
- Detractors 5
Cumulative NPS by month
-2 over 6 months- Apr 10
- May 10
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 38% 8 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
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