A.P. Moller - Maersk
A.P. Moller - Maersk is a global integrated logistics and container shipping company that provides ocean and inland transportation, port and terminal services, and end‑to‑end supply chain solutions for businesses worldwide. It operates one of the world’s largest container shipping fleets and associated logistics infrastructure, generating revenue from freight rates, logistics services, and terminal operations. The company serves customers across industries including retail, manufacturing, automotive, and chemicals.
- Revenue
- $51.0B
- Employees
- 110,000
- Founded
- 1904
- Headquarters
- Copenhagen, Denmark
What 25 Arbolus experts think of A.P. Moller - Maersk
The NPS scores range from 6 to 10, with a cluster at 8–10 among high-value, long-term accounts, indicating strong satisfaction in key workflow areas. Renewal intent is high among those with mature implementations and high spend, but uncertainty exists with lower-spend, early-stage customers. The main praise centers on ease of booking and documentation consolidation; criticism focuses on document timing and exception handling. Overall Customer Sentiment: Positive
Who reviewed A.P. Moller - Maersk
- C-Suite 52% (13)
- Director 26% (7)
- Manager 22% (6)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about A.P. Moller - Maersk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Praised
- All-in-one Platform Efficiency
- Carrier Capacity and Reliability
- Time Savings and Process Streamlining
- Improved Escalation and Exception Tools
Criticised
- Less Competitive Pricing
- Exception Handling Limitations
- Documentation Timing Gaps
- Superior Document and Delay Visibility
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 88% 8 answers
- 50% 4 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Report
More in Supply Chain & Logistics and Financial Services & Payments
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