Alertus
Alertus Technologies provides mass notification and emergency communication systems for organizations such as universities, government agencies, and enterprises, integrating hardware and software to deliver alerts across desktops, mobile devices, public address systems, and facility infrastructure. The company generates revenue by selling its notification hardware, software licenses, and related implementation and support services.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2002
- Headquarters
- Baltimore, United States of America
What 5 Arbolus experts think of Alertus
NPS scores cluster in the 7–9 range, indicating modest satisfaction. Renewal intent appears weak, with 40% of respondents indicating 'Not Sure' and 20% stating they will not renew; the remainder provided no clear intent. All customers report being past the initial implementation period (MoreThan1Year), suggesting mature adoption but tepid enthusiasm about future plans. Overall, the quantitative pattern implies a neutral, steady-state customer sentiment rather than strong advocacy or dissatisfaction.Overall Customer Sentiment: Neutral
Who reviewed Alertus
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Sep 8
- Feb 8
- Mar 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 2 answers
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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