Arbolus Intelligence

DIAPASON

diapason-pro.fr · Paris, France

DIAPASON is a French software company that provides a SaaS platform for managing and optimizing corporate treasury and cash management operations for mid-sized and large enterprises. Its solution supports cash forecasting, payment workflows, bank communication, and risk management, generating revenue through software subscriptions, implementation, and related support services. The company serves finance and treasury departments across various industries, primarily in Europe.

  • Treasury Management
  • Financial Planning & Analysis
  • IT Consulting & Implementation
Listed in
Revenue
$12.0M
Employees
80
Founded
2009
Headquarters
Paris, France

What 5 Arbolus experts think of DIAPASON

NPS scores reflect a range from 6 to 10, with positive sentiment linked to reliability and treasury workflow coverage. 60% of experts are likely or very likely to renew, 20% are unsure, and 20% will not renew. Most users report multi-year or completed implementations, suggesting high stickiness for incumbents. Key feedback includes strong integration support, solid customer service, and comprehensive functionality for large organizations, with cost and flexibility as the primary pain points.Overall Customer Sentiment: Positive

Who reviewed DIAPASON

Total customers 5 4 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Not specified C-Suite NPS 7 Undecided Submitted Apr 2025
Finance Leader C-Suite NPS 10 Submitted Feb 2026
Finance Manager C-Suite NPS 7 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about DIAPASON.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+1 over 3 months
  • Apr 7
  • Feb 8
  • Jun 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.

Praised

  • AI-Driven Reporting
  • Greater Automation and Workflow Gains
  • Modular Offering for Broader Market
  • Scalability for Complex Organizations

Criticised

  • Cost Sensitivity
  • Competitive Advances in User Experience
  • AI and Reliability Risks
  • Limited Flexibility for Public Sector

What customers say

Scalability for Complex Organizations
“I would recommend Diapason for organizations with complex structures, as its ability to centralize information and standardize processes across multiple sites is invaluable.”
Strong Support and Consultant Expertise
“I recommend Diapason because the support from the team was excellent during a challenging implementation, and dedicated consultants were crucial to our success.”
Operational Reliability and Workflow Optimization
“Using Diapason as a treasury tool has greatly simplified cash management across a large number of bank accounts and entities, making daily operations much more manageable.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by DIAPASON customers

Report

Customer Report - Aug 2026 Aug 2026 5 + 0

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