GIMP

gimp.org · Berkeley, United States of America

GIMP (GNU Image Manipulation Program) is an open-source raster graphics editor used for photo retouching, image composition, and graphic design by individuals, designers, and organizations. The project is developed and maintained by a global community of volunteers and is distributed for free under the GNU General Public License, with no direct commercial revenue model.

Employees
20
Founded
1995
Headquarters
Berkeley, United States of America

What 5 Arbolus experts think of GIMP

NPS scores range from 5 to 10, indicating generally strong satisfaction, especially among Influencers and professional users. Renewal intent is positive where explicitly stated, with users reporting continual adoption beyond one year. Stickiness is high, as all experts report usage of more than a year, reflecting entrenched workflow reliance. Key feedback themes are zero cost, professional features, and flexibility, offset by the need for user training and limited speed on older hardware.Overall Customer Sentiment: Positive

Who reviewed GIMP

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 60% (3)
Operations Leader C-Suite NPS 7
Other Analyst Director NPS 10
Operations Leader Director NPS 5

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about GIMP.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+1 over 3 months
  • Mar 7
  • Jun 7
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Praised

  • Expanded Extensions and Plug-ins
  • Comprehensive Training and Support
  • AI Integration for Workflow Enhancement
  • Professional Feature Set at No Cost

Criticised

  • Performance on Older Hardware
  • Hidden Costs in Training
  • Training Requirement
  • Market Competition from SaaS Design Tools

What customers say

Professional Feature Set at No Cost
“I find GIMP provides everything needed for professional photographers, and being freely available makes it invaluable.”
Highly Accessible Open-Source Model
“I chose GIMP after discovering it as an open-source tool that rivals costly proprietary alternatives, making it ideal for a wide audience.”
Deep Customization and Extensibility
“I can enhance GIMP with free extensions like G'MIC and even paid extensions for niche tasks, so it adapts to my professional needs.”

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • 10/10 Average score from customers who will renew

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