Hilti, Inc. (U.S.)
Hilti, Inc. (U.S.) is the North American arm of Hilti Group, providing professional construction and industrial customers with power tools, fastening systems, firestop, anchors, measuring systems, and related software and services. The company sells primarily through a direct sales force, e-commerce, and fleet management subscriptions, generating revenue from product sales, tool services, and software licenses. It serves commercial, industrial, and infrastructure construction firms, as well as engineering and maintenance organizations.
- Construction Project Management
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $1.8B
- Employees
- 3,800
- Founded
- 1979
- Headquarters
- Plano, United States of America
What 26 Arbolus experts think of Hilti, Inc. (U.S.)
NPS distribution skews positive, with scores ranging from 1 to 10 and a strong cluster between 7 and 10, indicating broad satisfaction. Renewal intent is mixed: some high spenders and long-tenure users express clear willingness to renew, while users in offboarding or pilot phases are not sure or negative. Stickiness is higher among users who have been with Hilti for more than a year. Key feedback themes include equipment reliability, safety, productivity, and concerns about costs and after-sales support. Overall, sentiment is positive but pricing and support remain friction points.Overall Customer Sentiment: Positive
Who reviewed Hilti, Inc. (U.S.)
- C-Suite 65% (17)
- Director 17% (4)
- Manager 17% (4)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Hilti, Inc. (U.S.).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 26 scored reviews- Promoters 10
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 23 across 1 companies.
Praised
- Industry-Leading Safety Features
- Productivity and Efficient Outcomes
- Exceptional Product Reliability
- Customer Support Enhancement
Criticised
- After-Sales Support Delays
- High Equipment Costs
- Battery and Downtime Concerns
- Competitive Pricing Pressure
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 38% 8 answers
- 0% 2 answers
- 50% 2 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Report
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Hilti, Inc. (U.S.)
Do you use Hilti, Inc. (U.S.) at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 26 customers of Hilti, Inc. (U.S.) have already contributed
Takes a few minutes. Your identity stays anonymous.