Hottinger Brüel Kjaer

hbkworld.com · Darmstadt, Germany

Hottinger Brüel Kjaer (HBK) provides test and measurement solutions, including sensors, data acquisition systems, and software for structural durability, sound and vibration, and electromagnetic testing across industries such as automotive, aerospace, and industrial manufacturing. The company generates revenue through the sale of hardware, software, and related engineering and calibration services to OEMs, R&D organizations, and testing laboratories worldwide. HBK operates as a combined entity formed from Hottinger Baldwin Messtechnik (HBM) and Brüel & Kjær Sound & Vibration Measurement Solutions under the ownership of Spectris plc.

  • Manufacturing Execution & Quality
  • Asset Performance Management
Revenue
$750.0M
Employees
3,000
Founded
2019
Headquarters
Darmstadt, Germany

What 6 Arbolus experts think of Hottinger Brüel Kjaer

NPS scores cluster at the higher end with two 10s, one 9, one 6, indicating strong promoter sentiment among most respondents. Renewal intent is positive for the two Influencers with high spend, while the single negative renewal comes from an Influencer with moderate NPS and lower spend. Implementation stage data shows 60% are MoreThan1Year and 40% LessThan1Year. Key quantitative themes are high stickiness for high spenders and a strong positive bias among recent adopters.Overall Customer Sentiment: Positive

Who reviewed Hottinger Brüel Kjaer

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 83% (5)
  • Manager 17% (1)
Engineering Executive C-Suite NPS 9
Other Generalist C-Suite NPS 10
Executive C-Suite NPS 6 Not renewing

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Sentiment

33 Net Promoter Score, from 6 scored reviews
  • Promoters 4
  • Passives 0
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Manager 100% 1 answer
  • 10/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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