IMA GIMA
IMA Group (Industria Macchine Automatiche) designs and manufactures automated machinery and complete production lines for the processing and packaging of pharmaceuticals, cosmetics, food, tea and coffee, and other consumer products, serving global manufacturers and brand owners. The GIMA-branded business within IMA focuses on high-speed packaging and assembly solutions for items such as coffee capsules, confectionery, and personal care products. The group generates revenue by selling equipment, turnkey systems, and related services including engineering, maintenance, and spare parts to industrial customers worldwide.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $2.2B
- Employees
- 7,000
- Founded
- 1961
- Headquarters
- Italy
What 6 Arbolus experts think of IMA GIMA
NPS scores skew very high: 80% of respondents rate 10, with the remainder at 8 or 7. Renewal intent is strong, with positive responses from high spenders and core influencers. Most customers report being in the mature post-implementation stage, correlating with positive NPS and intent to maintain or expand relationships. Common expert themes emphasize engineering quality, reliability, and tailored solutions, with caveats regarding lead times and upfront cost. Overall Customer Sentiment: Positive
Who reviewed IMA GIMA
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about IMA GIMA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 4 months- Dec 10
- Feb 10
- Mar 10
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Praised
- Superior Engineering and Reliability
- Custom Integration Capability
- Production Efficiency and Flexibility
- Agility in Responding to Market Demands
Criticised
- Pricing Competitiveness
- Competitive AI and Sustainability Innovation
- Lead Time and Supply Chain Risk
- Limited Suitability for Startups
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Report
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