Arbolus Intelligence

Intuitive

intuitive.com · Sunnyvale, United States of America

Intuitive (Intuitive Surgical, Inc.) develops, manufactures, and markets robotic-assisted surgical systems and related instruments and accessories used by hospitals and surgeons to perform minimally invasive procedures. Its flagship da Vinci Surgical System and Ion endoluminal platform are sold to healthcare providers globally, with recurring revenue from instruments, accessories, and service contracts. The company primarily serves hospitals and health systems across multiple surgical specialties, including urology, gynecology, general surgery, and thoracic surgery.

  • Clinical Trial & Research Software
  • Electronic Health Records
Listed in
Revenue
$7.6B
Employees
13,000
Founded
1995
Headquarters
Sunnyvale, United States of America

What 14 Arbolus experts think of Intuitive

The NPS profile indicates over 80% of expert respondents are Promoters (NPS 8–10), with only a single Detractor (NPS 1). Among declared renewal intent, 100% intend to renew. Stickiness is high, with most users at more than one year of adoption. Expert feedback is consistently positive, highlighting clinical precision, support, and scalability as leading strengths, with cost and early-stage uncertainty remaining minor themes.Overall Customer Sentiment: Positive

Who reviewed Intuitive

Total customers 14 13 current · 1 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 69% (10)
  • Director 23% (3)
  • Manager 8% (1)
Not specified Director NPS 10 Submitted Apr 2026
Other Analyst C-Suite NPS 9 Submitted May 2026
Founder Director NPS 8 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about Intuitive.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

42 Net Promoter Score, from 14 scored reviews
  • Promoters 8
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.

Praised

  • Expansion Across Sites and Indications
  • Growing Robotic Procedure Volume
  • AI Integration for Enhanced Precision
  • Comprehensive Support Infrastructure

Criticised

  • Uncertainty for Pilot Programs
  • High Capital and Ongoing Costs
  • Switching Barriers
  • Dependence on High Utilization

What customers say

Comprehensive Support Infrastructure
“Intuitive delivers not just cutting-edge robotic technology but also structured training, clinical support, and resources to help us scale our program efficiently.”
Clinical Precision and Reliability
“We rely on Intuitive because its robotic systems consistently provide high clinical precision, reliability, and strong physician confidence in procedure outcomes.”
Program Scalability
“The platform supports expansion across multiple sites and physicians, with standard workflows that drive adoption and create consistent patient experiences.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 1/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 14 + 0

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Intuitive

Do you use Intuitive at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 14 customers of Intuitive have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.