Keyence
Keyence Corporation is a global manufacturer of factory automation equipment, including sensors, machine vision systems, measurement instruments, barcode readers, and industrial automation controllers used in manufacturing and R&D environments. The company sells primarily to industrial and electronics manufacturers, automotive, semiconductor, and life sciences companies, generating revenue through direct sales of hardware, related software, and technical support services. It operates a direct-sales model with application-focused engineers who support customers in deploying and optimizing automation and inspection solutions.
- IoT & Edge Platforms
- Manufacturing Execution & Quality
- Asset Performance Management
- Revenue
- $8.2B
- Employees
- 13,000
- Founded
- 1974
- Headquarters
- Osaka, Japan
What 18 Arbolus experts think of Keyence
NPS scores range from 4 to 10, with the majority clustered between 7 and 10. Renewal intent is mostly positive among high spenders but mixed in early-stage implementations. A substantial segment is in MoreThan1Year and LessThan1Year stages, with some in pilot. Key themes include solid satisfaction in established deployments, but lingering uncertainty at pilot stages and among lower spend customers. Overall Customer Sentiment: Positive
Who reviewed Keyence
- C-Suite 44% (8)
- Director 19% (3)
- Manager 38% (7)
Employer names and spend open once the report publishes.
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Sentiment
22 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 8
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 75% 4 answers
- 67% 3 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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