Kratos Defense & Security Solutions
Kratos Defense & Security Solutions is a U.S.-based defense and security technology company that develops and manufactures systems including unmanned aerial systems, satellite communications, missile defense, training and simulation, and cyber and electronic warfare solutions for government agencies and defense contractors. It generates revenue primarily through contracts with the U.S. Department of Defense, allied militaries, and national security customers, as well as related engineering and support services.
- Defense & Military Software
- Aviation & Aerospace Software
- Cybersecurity Services
- Revenue
- $1.0B
- Employees
- 3,800
- Founded
- 1994
- Headquarters
- San Diego, United States of America
What 12 Arbolus experts think of Kratos Defense & Security Solutions
The NPS scores reported range from 2 to 9, indicating a mix of moderate satisfaction with several detractors. About 33% of experts reported NPS scores of 8 or higher, while 17% score 5 or below. Renewal intent is split, with a notable portion expressing uncertainty or intent not to renew, even among mid- to high-NPS scorers. Implementation stages are largely longer than one year, with a small segment in earlier adoption phases. Key themes include satisfactory solution performance for longer-tenured users but hesitation on committing future budgets.Overall Customer Sentiment: Neutral
Who reviewed Kratos Defense & Security Solutions
- C-Suite 75% (9)
- Director 25% (3)
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Sentiment
-33 Net Promoter Score, from 12 scored reviews- Promoters 1
- Passives 6
- Detractors 5
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 0% 1 answer
- 6.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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