Lam Research
Lam Research is a global supplier of wafer fabrication equipment and services used in the production of semiconductors, providing etch, deposition, and clean solutions to integrated device manufacturers and foundries. The company generates revenue by selling capital equipment, process modules, and aftermarket services such as spare parts, upgrades, and technical support to chipmakers worldwide.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $17.7B
- Employees
- 18,000
- Founded
- 1980
- Headquarters
- Fremont, United States of America
What 10 Arbolus experts think of Lam Research
NPS scores are heavily weighted toward the upper range, with 70% of all respondents rating between 8–10. Renewal intent is confirmed as 'Yes' among all high-spend influencer respondents, linking high satisfaction to financial commitment. Stickiness is apparent, with 90% reporting usage for more than one year and none in the early (0–6 month) stage. Key themes are long-term trust, operational reliability, and sustained positive sentiment among decision-makers. Overall Customer Sentiment: Positive
Who reviewed Lam Research
- C-Suite 60% (6)
- Director 30% (3)
- Manager 10% (1)
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Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 55 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
Top alternatives
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