Life Technologies (acquired by Thermo Fisher)
Thermo Fisher Scientific is a global life sciences and laboratory products company that provides instruments, reagents, consumables, software, and services used in research, diagnostics, and industrial applications, including the legacy product lines of Life Technologies following its acquisition. It serves pharmaceutical and biotech companies, academic and government labs, clinical and diagnostic labs, and industrial customers, generating revenue through the sale of equipment and consumables, as well as related services and software. The former Life Technologies portfolio now operates within Thermo Fisher’s broader genetic analysis, biosciences, and bioproduction businesses.
- Electronic Health Records
- Clinical Trial & Research Software
- Patient Engagement & Telehealth
- Revenue
- $43.0B
- Employees
- 125,000
- Founded
- 2006
- Headquarters
- Waltham, United States of America
What 56 Arbolus experts think of Life Technologies (acquired by Thermo Fisher)
The NPS distribution is heavily weighted towards positive scores, with most ratings between 8 and 10 (promoters). Three negative NPS responses suggest isolated dissatisfaction, linked to offboarding or switching. Renewal intent data shows most high-spend influencers are committed to renewing. Implementation stickiness is high, with the majority in long-term or full deployment stages. Negative sentiment is rare, concentrated in offboarding or pilot transitions.Overall Customer Sentiment: Positive
Who reviewed Life Technologies (acquired by Thermo Fisher)
- C-Suite 59% (33)
- Director 30% (17)
- Manager 11% (6)
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Sentiment
58 Net Promoter Score, from 56 scored reviews- Promoters 38
- Passives 13
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 48 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 85%Plan to renew, by seniority
- 75% 12 answers
- 100% 5 answers
- 100% 3 answers
- 9/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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