M2M (Eddyfi Technologies NDT solutions)

eddyfi.com · Canada

Eddyfi Technologies provides non-destructive testing (NDT) equipment, sensors, software, and robotic inspection solutions used to assess the integrity of critical industrial assets in sectors such as oil and gas, power generation, aerospace, and heavy industry. The company generates revenue by selling advanced NDT instruments and scanners, licensing inspection and data analysis software, and offering related services and support to asset owners, inspection service providers, and OEMs worldwide. M2M is one of its product lines focused on phased array ultrasonic testing (PAUT) systems and solutions.

  • Manufacturing Execution & Quality
  • Asset Performance Management
Revenue
$200.0M
Employees
800
Founded
2010
Headquarters
Canada

What 9 Arbolus experts think of M2M (Eddyfi Technologies NDT solutions)

The NPS scores cluster in the positive range: 67% have NPS ≥ 9, 11% are neutral (NPS 7), and 22% are detractors (NPS ≤ 5). Renewal intent is mostly positive among high spenders, with one detractor in the offboarding stage indicating churn. Stickiness is high: 78% of experts are in the MoreThan1Year implementation stage. The primary theme is strong satisfaction among major industry clients, but some discontent among smaller spenders. Overall Customer Sentiment: Positive

Who reviewed M2M (Eddyfi Technologies NDT solutions)

Total customers 9 9 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 56% (5)
  • Director 11% (1)
  • Manager 33% (3)
Engineering Engineer C-Suite NPS 10 Will renew
Operations Leader Manager NPS 2 Not renewing
Operations Manager C-Suite NPS 9

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Sentiment

44 Net Promoter Score, from 9 scored reviews
  • Promoters 6
  • Passives 1
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 0
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Manager 0% 2 answers
  • 10/10 Average score from customers who will renew
  • 5.5/10 Average score from customers not renewing

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