MathWorks
MathWorks develops and sells technical computing and model-based design software, best known for MATLAB and Simulink, which engineers and scientists use for data analysis, simulation, and embedded system development. The company serves industries such as automotive, aerospace, industrial automation, electronics, and academia through perpetual and subscription licenses, maintenance, and training services. Its products are used across research, product design, and verification workflows to accelerate engineering and scientific innovation.
- PLM & Engineering Software
- MLOps & ML Platforms
- Business Intelligence & Dashboards
- Revenue
- $1.6B
- Employees
- 6,500
- Founded
- 1984
- Headquarters
- Natick, United States of America
What 6 Arbolus experts think of MathWorks
NPS scores show a polarized distribution: two experts rated 10 (promoters), one 8 (passive), but two ratings of 5 and 4 (detractors) and one 3, with the majority skewed to positive at higher spend levels. Renewal intent is strong among the highest spenders and long-term adopters, but uncertainty and churn risk appear in lower spend segments. Implementation stages reveal most customers are long-term users, with a small group at pilot or less than 1 year. Overall Customer Sentiment: Neutral
Who reviewed MathWorks
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 1
- Detractors 3
Cumulative NPS by month
+3 over 5 months- Apr 4
- Jun 4
- Jul 6
- Aug 6
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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