Mettler-Toledo International, Inc
Mettler-Toledo International Inc. is a global manufacturer of precision instruments and related software used in laboratory, industrial, and food retail applications. The company sells weighing, analytical, inspection, and product control systems to customers in pharmaceuticals, chemicals, food and beverage, academic research, and manufacturing, generating revenue through equipment sales, consumables, and service contracts. Its solutions support quality control, compliance, and productivity in R&D, production, packaging, and retail environments.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $3.8B
- Employees
- 17,000
- Founded
- 1945
- Headquarters
- Greifensee / Pfisterhölzli, Switzerland
What 13 Arbolus experts think of Mettler-Toledo International, Inc
NPS scores are overwhelmingly positive, with 70% of responses at 10 and the remainder at 9, signaling strong customer advocacy. All responses with renewal intent available reported a definite 'Yes.' Implementation stage for all customers is more than one year, reflecting enduring satisfaction and product stickiness. Key sentiment themes include overall product reliability and successful long-term integration.Overall Customer Sentiment: Positive
Who reviewed Mettler-Toledo International, Inc
- C-Suite 42% (5)
- Director 42% (5)
- Manager 17% (2)
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Sentiment
92 Net Promoter Score, from 13 scored reviews- Promoters 12
- Passives 1
- Detractors 0
Cumulative NPS by month
+0 over 5 months- May 9
- Jun 9
- Jul 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 92 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 3 answers
- 8.8/10 Average score from customers who will renew
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