Microcaps
Microcaps is a Swiss technology company that develops and manufactures microencapsulation solutions using a proprietary microfluidic platform, enabling precise, uniform microcapsules for applications in nutrition, cosmetics, pharmaceuticals, and other industrial uses. It serves ingredient manufacturers, brand owners, and R&D organizations by providing encapsulation equipment, process development, and related services. The company generates revenue through the sale of its hardware systems, consumables, and contract development or pilot-scale production services.
- PLM & Engineering Software
- Manufacturing Execution & Quality
- Revenue
- $4.0M
- Employees
- 40
- Founded
- 2019
- Headquarters
- Switzerland
What 5 Arbolus experts think of Microcaps
NPS distribution skews positive, with 60% of respondents reporting an NPS of 9 or higher (Promoters), while the remainder fall into the neutral (NPS 7) or passive (NPS 5) range. Renewal intent data is limited; however, both Influencer respondents are not sure about renewal, while most Users did not specify intent.Stickiness, inferred from implementation stage, is high: 80% of customers are in the MoreThan1Year implementation phase, highlighting established integration. Key themes are strong satisfaction at the User level, uncertainty among Influencers regarding future value, and a consistently long adoption cycle among all respondents.Overall Customer Sentiment: Positive
Who reviewed Microcaps
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7/10 Average score from undecided customers
Top alternatives
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