Arbolus Intelligence

Mitsubishi Heavy Industries

mhi.com · Tokyo, Japan

Mitsubishi Heavy Industries is a global engineering and manufacturing conglomerate that designs and produces heavy machinery, energy systems, aerospace and defense equipment, and industrial infrastructure solutions for governments and commercial customers. Its portfolio spans power generation, shipbuilding, compressors and turbines, transportation systems, and industrial machinery, generating revenue through equipment sales, long-term service contracts, and engineering, procurement, and construction projects. The company serves sectors including energy, transportation, manufacturing, and defense worldwide.

  • Energy & Utilities Operations Software
  • Aviation & Aerospace Software
  • Defense & Military Software
Listed in
Revenue
$34.0B
Employees
80,000
Founded
1884
Headquarters
Tokyo, Japan

What 8 Arbolus experts think of Mitsubishi Heavy Industries

NPS scores are uniformly high, with most experts rating 8 to 10, demonstrating strong customer advocacy. Renewal intentions show some uncertainty among influencers, but overall user stickiness is high given implementation durations of over one year. Customer sentiment highlights critical platform strengths, especially integration, governance, and process safety. Challenges include cost, UI complexity, and administrative burden, but these are outweighed by the platforms' ability to prevent major project risks.Overall Customer Sentiment: Positive

Who reviewed Mitsubishi Heavy Industries

Total customers 8 7 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 50% (4)
  • Director 50% (4)
Engineering Engineer Director NPS 9 Submitted May 2026
Operations Leader Director NPS 10 Undecided Submitted Aug 2026
Operations Leader Director NPS 8 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Mitsubishi Heavy Industries.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

25 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • Mar 9
  • May 9
  • Jun 8
  • Aug 9
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.

Praised

  • Robust Governance and Auditability
  • Deep Industry Integration
  • Process Safety Compliance
  • Cloud and SaaS Transition

Criticised

  • Cost of Ownership
  • High Learning Curve
  • Administrative Burden
  • Escalating SaaS Costs

What customers say

Robust Governance and Auditability
“I rely on the tool’s audit trail because once a change is logged, no party can alter it, ensuring transparency and eliminating legal disputes.”
Deep Industry Integration
“I value the ability to seamlessly integrate scheduling, document, and financial platforms for end-to-end project control and reporting.”
Process Safety Compliance
“I count on structured approval workflows with multi-level sign-off to safeguard process safety during complex technical changes.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 0% 1 answer
  • 9/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 8 + 0

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