NIKON
Nikon Corporation is a Japanese multinational manufacturer of imaging and optical products, including digital cameras, interchangeable lenses, binoculars, microscopes, semiconductor lithography systems, and industrial metrology equipment. It serves consumers, professional photographers, healthcare and research institutions, and industrial and electronics manufacturers worldwide. The company generates revenue through the sale of hardware, related components, and services across its imaging, precision equipment, and healthcare business units.
- Revenue
- $4.5B
- Employees
- 19,000
- Founded
- 1917
- Headquarters
- Tokyo, Japan
What 10 Arbolus experts think of NIKON
NPS scores skew high, with 40% giving a score of 10 and the majority reporting 7–10, indicating strong satisfaction and advocacy. Renewal intent is positive among established users (Yes or expected renewal), while pilot-stage influencers express uncertainty or negative intentions. Stickiness is high for those beyond one year, reinforcing embedded use and satisfaction. Expert themes praise Nikon’s reliability, traceability, and reduced fatigue, while requests for AI-driven improvements signal an area for growth. Overall Customer Sentiment: Positive
Who reviewed NIKON
- C-Suite 90% (9)
- Director 10% (1)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about NIKON.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- Jun 9
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Calibrated Software and Traceability
- Industry Standard Reliability
- Reduced User Fatigue
- AI-Driven Inspection
Criticised
- Renewal Doubt Among New Users
- Lack of AI Features
- Pilot User Uncertainty
- Innovation Pace
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 8.7/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
More in Supply Chain & Logistics and Design & Engineering
Other companies in both categories with a customer report.
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