Mitsubishi Electric
Mitsubishi Electric Corporation is a global manufacturer of electrical and electronic equipment, providing products and systems for factory automation, building systems, energy and infrastructure, automotive equipment, and home appliances. The company serves industrial, commercial, government, and residential customers worldwide and generates revenue through the sale, installation, and servicing of hardware systems and related technologies. It also offers engineering, maintenance, and lifecycle support services across its product lines.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $40.0B
- Employees
- 150,000
- Founded
- 1921
- Headquarters
- Tokyo, Japan
What 20 Arbolus experts think of Mitsubishi Electric
NPS responses are 50% promoters, 30% passives, and 20% detractors, producing an NPS of 30. Of the 9 experts who stated renewal intent, 7 (78%) intend to renew, 1 does not, and 1 is unsure; 11 gave no renewal response. Implementation is established for 18 of 20 (90%), with one under a year and one offboarding. Qualitative feedback highlights reliability, automation, energy efficiency, integration, and lifecycle support, while flagging cost, support, integration, and technology gaps as potential switching factors.Overall Customer Sentiment: Positive
Who reviewed Mitsubishi Electric
- C-Suite 75% (15)
- Director 10% (2)
- Manager 15% (3)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Mitsubishi Electric.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 10
- Passives 6
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- Potential Energy and Equipment Benefits
- Reliability for Continuous Operations
- Automation and Operational Control
- Build Out Predictive Maintenance and Diagnostics
Criticised
- Integration and Configuration Burden
- Price and Lifecycle Cost Could Weaken the Case
- Support and Parts Access Are Not Universal
- Digital Analytics Alternatives
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 86% 7 answers
- 50% 2 answers
- 0% 1 answer
- 7.1/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Report
For people who use Mitsubishi Electric
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