Mitsubishi Electric

mitsubishielectric.com · Tokyo, Japan

Mitsubishi Electric Corporation is a global manufacturer of electrical and electronic equipment, providing products and systems for factory automation, building systems, energy and infrastructure, automotive equipment, and home appliances. The company serves industrial, commercial, government, and residential customers worldwide and generates revenue through the sale, installation, and servicing of hardware systems and related technologies. It also offers engineering, maintenance, and lifecycle support services across its product lines.

  • Manufacturing Execution & Quality
  • Energy & Utilities Operations Software
  • IT Consulting & Implementation
Revenue
$40.0B
Employees
150,000
Founded
1921
Headquarters
Tokyo, Japan

What 20 Arbolus experts think of Mitsubishi Electric

NPS responses are 50% promoters, 30% passives, and 20% detractors, producing an NPS of 30. Of the 9 experts who stated renewal intent, 7 (78%) intend to renew, 1 does not, and 1 is unsure; 11 gave no renewal response. Implementation is established for 18 of 20 (90%), with one under a year and one offboarding. Qualitative feedback highlights reliability, automation, energy efficiency, integration, and lifecycle support, while flagging cost, support, integration, and technology gaps as potential switching factors.Overall Customer Sentiment: Positive

Who reviewed Mitsubishi Electric

Total customers 20 19 current · 1 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 75% (15)
  • Director 10% (2)
  • Manager 15% (3)
Operations Leader C-Suite NPS 5 Will renew
Strategy Leader C-Suite NPS 10 Will renew
Generalist Leader Manager NPS 10 Undecided

Employer names and spend open in the full report, along with the other 17 customers.

Everything 20 customers told us about Mitsubishi Electric.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

30 Net Promoter Score, from 20 scored reviews
  • Promoters 10
  • Passives 6
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.

Praised

  • Potential Energy and Equipment Benefits
  • Reliability for Continuous Operations
  • Automation and Operational Control
  • Build Out Predictive Maintenance and Diagnostics

Criticised

  • Integration and Configuration Burden
  • Price and Lifecycle Cost Could Weaken the Case
  • Support and Parts Access Are Not Universal
  • Digital Analytics Alternatives

What customers say

Potential Energy and Equipment Benefits
“I see motor drives and electrical control solutions as a way to manage motor speed and optimize equipment operation. In the application I described, they can support lower energy consumption, smoother operation, and less mechanical stress, while helping maintenance planning. These outcomes are potential rather than guaranteed, because they depend on operating conditions, product choice, integration, and maintenance quality.”
Reliability for Continuous Operations
“I value reliable equipment because failures or control-system problems can interrupt operations, delay schedules, raise maintenance costs, and create potential safety risks. I would recommend the solutions when they consistently perform and help reduce unplanned downtime, especially in continuous operations where continuity is essential.”
Automation and Operational Control
“I use PLCs, variable frequency drives, control systems, and related automation to control and monitor equipment such as pumps, motors, and material-handling systems. In my described application, this can improve control accuracy, support more consistent operation, and reduce manual intervention. I see these capabilities as important to productivity and process control, while recognizing that results depend on the selected products and integration.”

Renewal intent

Plan to renew 70%
  • Will renew 7
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 86% 7 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 7.1/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Report

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