Karl Storz Endoscopy
Karl Storz Endoscopy is a division of KARL STORZ SE & Co. KG that develops and manufactures endoscopic instruments, visualization systems, and related medical devices for minimally invasive surgery and diagnostic procedures. It serves hospitals, ambulatory surgery centers, and medical practices across specialties such as general surgery, urology, gynecology, and ENT, generating revenue through the sale of equipment, instruments, and service contracts. The company also provides training, service, and technical support for its endoscopy systems worldwide.
- Electronic Health Records
- Patient Engagement & Telehealth
- Revenue
- $2.5B
- Employees
- 9,000
- Founded
- 1945
- Headquarters
- Tuttlingen, Germany
What 18 Arbolus experts think of Karl Storz Endoscopy
NPS scores show a strong concentration at the higher end, with 47% reporting NPS of 9–10 and only 5% reporting NPS ≤2. Renewal intent is overwhelmingly positive among respondents with multi-year usage, with only a single case showing intent to offboard. Stickiness is high, with 95% of insights indicating more than one year in implementation. Positive sentiment is closely tied to long-term usage and significant annual spend.Overall Customer Sentiment: Positive
Who reviewed Karl Storz Endoscopy
- C-Suite 72% (13)
- Director 11% (2)
- Manager 17% (3)
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Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 5
- Detractors 5
Cumulative NPS by month
+2 over 4 months- Apr 6
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 7.3/10 Average score from customers who will renew
- 2/10 Average score from customers not renewing
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