Jama Software
Jama Software provides requirements, risk, and test management software that helps product development teams in regulated and complex industries define, track, and validate requirements across the product lifecycle. Its cloud-based platform is used by engineering, product, and quality teams to improve collaboration, manage traceability, and demonstrate compliance with industry standards. The company generates revenue through subscriptions and related professional services for its SaaS and on-premise offerings.
- PLM & Engineering Software
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2007
- Headquarters
- Portland, United States of America
What 33 Arbolus experts think of Jama Software
Most respondents report positive NPS scores (7–10, 72%), with high satisfaction centered on compliance, traceability, and cross-team collaboration. Renewal intent is high (68%) among high spenders and regulated industries, while some lower-spend and pilot users express uncertainty or negative sentiment tied to price or implementation fit. Stickiness is pronounced among large-scale, long-term deployments in safety-critical environments. Recurring themes include robust audit support, but also challenges with manual traceability maintenance, integration rigidity, UI complexity, and potential scalability and licensing cost concerns.Overall Customer Sentiment: Positive
Who reviewed Jama Software
- C-Suite 58% (19)
- Director 21% (7)
- Manager 21% (7)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Jama Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
3 Net Promoter Score, from 33 scored reviews- Promoters 10
- Passives 14
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 14 across 2 companies.
Praised
- Cross-team Collaboration and Review
- Support for Regulated Industries
- End-to-End Compliance and Traceability
- Lighter UX & Collaboration for Non-Technical Stakeholders
Criticised
- Integration and Ecosystem Weakness
- Price Sensitivity and Switching Costs
- Competitive AI and Automation Advances
- Manual Traceability & Effort
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 60% 10 answers
- 80% 5 answers
- 100% 3 answers
- 8.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Jama Software customers
Report
More in Consulting & Professional Services and Workplace & Productivity
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