Illumina
Illumina is a life sciences technology company that develops and sells sequencing and array-based instruments, consumables, and software used for genetic analysis in research, clinical, and applied markets. Its customers include academic and government research institutions, hospitals and clinical labs, pharmaceutical and biotech companies, and consumer genomics providers, and it generates revenue primarily through equipment sales, consumables, and related services. The company also offers informatics tools and services that support data analysis and interpretation for genomics workflows.
- IT Consulting & Implementation
- Cloud Infrastructure & Hosting
- Revenue
- $4.6B
- Employees
- 11,000
- Founded
- 1998
- Headquarters
- San Diego, United States of America
What 10 Arbolus experts think of Illumina
The NPS distribution is skewed strongly positive, with 70% of responses in the promoter (≥9) range, and no responses below 5. Renewal intent is positive, with all specified answers being 'Yes' except one 'No' and one 'Not Sure'. The majority of users are in the 'More Than 1 Year' implementation stage, denoting stickiness. Positive sentiment is driven by long-term adoption and continued platform satisfaction.Overall Customer Sentiment: Positive
Who reviewed Illumina
- C-Suite 80% (8)
- Director 20% (2)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Oct 8
- Feb 8
- Mar 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 80% 5 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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