Arbolus Intelligence

Nuro

nuro.ai · Mountain View, United States of America

Nuro develops and operates autonomous, electric delivery vehicles designed for last-mile logistics, partnering with retailers, grocers, and other businesses to transport goods directly to consumers. The company builds its own self-driving, low-speed road vehicles and provides the underlying robotics, software, and fleet operations as a service to commercial clients.

  • IoT & Edge Platforms
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$80.0M
Employees
700
Founded
2016
Headquarters
Mountain View, United States of America

What 5 Arbolus experts think of Nuro

Nuro’s NPS scores are split between three highly positive (9-10) and one detractor (0), suggesting overall positive sentiment but with some reservations. Renewal intent is strong among high and mid spenders, especially influencers, while a low-spend user indicated no intent to renew. Implementation stickiness is highest among customers with engagement >1 year. Experts praise workflow automation and reliability but cite integration and support responsiveness as key weaknesses.Overall Customer Sentiment: Positive

Who reviewed Nuro

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Manager 50% (3)
Revenue Leader C-Suite NPS 9 Will renew Submitted Jul 2026
Strategy Partner Manager NPS 10 Submitted Sep 2026
Strategy Partner C-Suite NPS 10 Not renewing Submitted Sep 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Nuro.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

60 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 0
  • Detractors 1

Praised

  • Workflow Efficiency Gains
  • Autonomous Delivery Capabilities
  • Improved Operational Visibility
  • Advanced Automation Expansion

Criticised

  • Automation and Integration Gaps
  • Manual Workload Dependency
  • Support Responsiveness
  • Competitive Cost Pressure

What customers say

Workflow Efficiency Gains
“I would recommend Nuro for its convenience, reliability, and the way it simplifies workflows to reduce manual effort.”
Autonomous Delivery Capabilities
“I rely on Nuro for autonomous delivery to reduce driver-related operating requirements and scale last-mile delivery.”
Improved Operational Visibility
“I use Nuro’s technology to improve delivery coordination and route efficiency, reducing manual intervention and boosting turnaround.”

Renewal intent

Plan to renew 50%
  • Will renew 1
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 10/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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