QUALTRICS COREXM
Qualtrics CoreXM is an experience management software platform that enables organizations to design, distribute, and analyze surveys and feedback programs across customers, employees, products, and brands. The cloud-based solution provides tools for questionnaire design, data collection, analytics, and reporting, and is used by enterprises, governments, and academic institutions to inform decision-making and improve experiences. Qualtrics generates revenue through subscription-based SaaS licenses and related services.
- Product Analytics & Feedback
- Customer Support & Help Desk
- Marketing Analytics & Attribution
- Revenue
- $1.6B
- Employees
- 6,000
- Founded
- 2002
- Headquarters
- Provo, United States of America
What 50 Arbolus experts think of QUALTRICS COREXM
NPS scores are predominantly in the 7-10 range, with strong clusters at 8, 9, and 10, indicating broad satisfaction. Renewal intent is firmly positive among most high and mid spenders, while a minority of low spenders or pilot users are not sure or report non-renewal. Stickiness is high among those with more than 1 year on the platform, who make up the bulk of the insights pool. Key sentiment themes are scalability, usability, and integration. Overall Customer Sentiment: Positive
Who reviewed QUALTRICS COREXM
- C-Suite 63% (32)
- Director 31% (16)
- Manager 6% (3)
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Sentiment
32 Net Promoter Score, from 50 scored reviews- Promoters 22
- Passives 22
- Detractors 6
Cumulative NPS by month
+0 over 4 months- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 58% 12 answers
- 50% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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