Qualtrics EmployeeXM (Mid-Market Segment)
Qualtrics is an experience management software company that provides cloud-based tools for collecting and analyzing feedback from employees, customers, and other stakeholders. Its EmployeeXM product for the mid-market segment helps organizations measure engagement, lifecycle experiences, and workplace sentiment, and turn insights into actions to improve retention and performance. The company generates revenue through subscription-based SaaS licenses and related services for its experience management platform.
- Product Analytics & Feedback
- Customer Success Software
- Workflow Automation
- Revenue
- $1.6B
- Employees
- 5,000
- Founded
- 2002
- Headquarters
- Provo, United States of America
What 8 Arbolus experts think of Qualtrics EmployeeXM (Mid-Market Segment)
Expert NPS ranges from 3 to 9, with most clustered in the 7–9 range, indicating moderate to strong advocacy. Renewal intent is mixed: high-spend customers are split between renewal commitment and exit, while lower spenders are uncertain. Implementation stickiness is high, with over half of respondents having used the platform for more than a year. The main sentiment drivers are strong feature coverage and platform breadth, with key concerns around rising costs and budget justification. Overall Customer Sentiment: Neutral-Positive
Who reviewed Qualtrics EmployeeXM (Mid-Market Segment)
- C-Suite 75% (6)
- Director 25% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Qualtrics EmployeeXM (Mid-Market Segment).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 6
- Detractors 1
Cumulative NPS by month
+1 over 3 months- Apr 7
- May 7
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 18 across 3 companies.
Praised
- Enterprise Upselling
- Lower Entry Pricing
- Education Market Expansion
- Unified Platform and Adoption
Criticised
- Risk of Further Price Increases
- Cost Justification Siloes
- High Entry Point Price
- Competitive Alternatives
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by Qualtrics EmployeeXM (Mid-Market Segment) customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Qualtrics EmployeeXM (Mid-Market Segment)
Do you use Qualtrics EmployeeXM (Mid-Market Segment) at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 8 customers of Qualtrics EmployeeXM (Mid-Market Segment) have already contributed
Takes a few minutes. Your identity stays anonymous.