ServiceM8
ServiceM8 is a cloud-based job management and field service software platform for small trade and service businesses, providing tools for quoting, scheduling, dispatch, job documentation, invoicing, and client communication. The product is delivered as a SaaS web and mobile application and integrates with accounting systems such as Xero and QuickBooks. Revenue is generated through subscription plans and usage-based fees paid by business customers worldwide.
- Field Service Management
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2010
- Headquarters
- Darwin, Australia
What 5 Arbolus experts think of ServiceM8
NPS scores range broadly from 4 to 10, with two-thirds of experts giving an NPS of 7 or above and 40% giving a perfect 10. Strong renewal intent is evident among high spenders and those with NPS of 9 and above. Stickiness appears highest for customers with over one year of implementation. Themes such as long-term platform engagement, high value perception, and ongoing testing are prominent in the data.Overall Customer Sentiment: Positive
Who reviewed ServiceM8
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open once the report publishes.
Tell us when the ServiceM8 report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Nov 9
- May 6
- Feb 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 9.5/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use ServiceM8
Do you use ServiceM8 at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 5 customers of ServiceM8 have already contributed
Takes a few minutes. Your identity stays anonymous.