spacewell
Spacewell is a building management and workplace software company that provides integrated solutions for facility management, smart buildings, and workplace experience. Its cloud platform combines IWMS/CAFM, IoT sensor data, and analytics to help corporate real estate owners, occupiers, and service providers optimize space utilization, maintenance, and energy performance. The company generates revenue through software licensing, subscriptions, and related implementation and support services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 1989
- Headquarters
- Antwerpen, Belgium
What 6 Arbolus experts think of spacewell
NPS scores largely fall in the 6–8 range, indicating moderate to good satisfaction. Renewal intent is mixed, with half of high-spend customers either committed or undecided, and stickiness improves with length of implementation. Customers highlight Spacewell's platform breadth, integration flexibility, and IoT strengths as positives, while challenges include integration gaps, procurement module limitations, and lengthy onboarding. The ability to meet evolving business needs is a noted reason for potential retention or switching. Overall Customer Sentiment: Positive
Who reviewed spacewell
- C-Suite 67% (4)
- Director 33% (2)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about spacewell.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 4
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Oct 6
- May 7
- Jun 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Praised
- AI and Analytics Enhancement
- Streamlined Implementation
- Seamless Finance Integration
- IoT and Analytics Excellence
Criticised
- Lengthy Onboarding
- Integration Shortfalls
- Data Transformation and AI
- Rising Cost and Complexity
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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