Arbolus Intelligence

StayNTouch, Inc.

stayntouch.com · Bethesda, United States of America

StayNTouch provides cloud-based hotel property management and guest engagement software that helps hotels manage reservations, front desk operations, housekeeping, payments, and mobile check-in/check-out. The platform serves independent hotels and chains, enabling staff to operate from mobile devices and guests to manage their stay via self-service tools. The company generates revenue through subscription licensing and related implementation and support services.

  • Property Management Software
  • IT Consulting & Implementation
Listed in
Revenue
$18.0M
Employees
120
Founded
2012
Headquarters
Bethesda, United States of America

What 13 Arbolus experts think of StayNTouch, Inc.

NPS scores skew strongly positive, with 80% of experts rating 8 or higher and several perfect 10s. Renewal intent is robust among high and mid spenders, with most influencers indicating intent to renew or expressing high satisfaction. Stickiness is high, with 90% reporting usage of more than one year. Feedback themes emphasize operational efficiency, advanced automation, and effective mobile-first workflows, though some users identify gaps in AI-driven features and regional customization. Overall Customer Sentiment: Positive

Who reviewed StayNTouch, Inc.

Total customers 13 12 current · 1 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 85% (11)
  • Director 15% (2)
Revenue Leader Director NPS 9 Will renew Submitted Jun 2026
Operations Manager C-Suite NPS 10 Will renew Submitted Jul 2026
Operations Leader C-Suite NPS 9 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about StayNTouch, Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

61 Net Promoter Score, from 13 scored reviews
  • Promoters 9
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+1 over 3 months
  • Mar 8
  • Jun 8
  • Jul 9

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.

Praised

  • International Market Customization
  • Embedding AI Agents
  • Advanced CRM and Modular Plug-ins
  • Contactless Guest Automation

Criticised

  • Offline Resilience Challenges
  • AI and Automation Gaps
  • Limits in International Customization
  • Integration Friction

What customers say

Contactless Guest Automation
“I was able to automate arrival flows, optimize labor, and compress operational overhead by over 35% using their native contactless check-in/out.”
Operational Cost Reductions
“Our use of the platform directly enabled us to eliminate manual redundancies and achieve structural cost reductions across multiple properties.”
Cloud-Native and Mobile-First Experience
“I found the platform’s mobile-first, cloud-native experience flawless and key to reducing staff training time and friction.”

Renewal intent

Plan to renew 57%
  • Will renew 4
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Director 50% 2 answers
  • 9.5/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Top alternatives

Most weighed by StayNTouch, Inc. customers

Report

Customer Report - Sep 2026 Sep 2026 13 + 0

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